Global Banking Group When customers of a global banking group call to dispute a credit card transaction, they speak to Amelia in their native Spanish language. Without needing to spend lengthy periods of time online filling out a claim form, they can simply telephone the usual customer service number and be put through to Amelia. After accessing the bank’s core systems to verify the customer’s identity and locating the transaction being queried, Amelia creates the claim while speaking to the customer. Within the easy context of a conversation, the customer’s concerns are logged and a formal claim logged in the bank’s systems. Better still, a confirmation email to the customer noting the claim number for the dispute reassures them that the bank is acting fast to resolve their que

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