“Amelia is quickly becoming an important component of our customer service strategy. She provides our call center personnel with the information and procedures they need to address our customers’ questions and concerns.” Allstate CASE STUDY By the Numbers Whisper Agent and Direct Agent Support The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in the United States, serving more than 16 million households. In order to remain competitive with digitally native insurance startups, the company decided to optimize its customer service using Amelia, IPsoft’s industry- leading digital colleague. As a result, Allstate is delivering services faster than ever before, with reduced handle times and improved satisfaction among both Allstate cu

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