Sears processes around 40,000 unemployment claims a year. There are always cases that need to be addressed on a daily basis.
Sears processes around 40,000 unemployment claims a year. There are always cases that need to be addressed on a daily basis.
2 PagesCase Study - Unemployment Cost Management Client Sears, Roebuck and Co. ("Sears"), offers its wide range of home merchandise, apparel, and automotive products and services through more than 2,400 Sears-branded and affiliated stores in the U.S. and Canada. Challenge Sears processes around 40,000 unemployment claims a year. With such a high claims volume, there are always cases that need to be addressed on a daily basis. Solution After weighing in-house and other external providers, Sears selected Equifax to manage its unemployment claims process. New processes were developed that ensured that Sears responded to unemployment claims on a daily basis. Results Sears' compliance ratio went up from 93.5 percent to 99.9 percent, and they boosted their win ratio from 85
