case study Nationwide Fortune 500 Company Leverages PhoneReveal from Equifax as a Powerful Tool in its TCPA Risk Strategy Situation Recent updates to the Telephone Consumer Protection Act (TCPA) placed tighter restrictions on the use of automatic dialing systems when contacting mobile numbers. As a result, it has become crucial that companies distinguish between residential, mobile and Voice over Internet Protocol (VoIP) numbers prior to calling on consumers when using any phone that can make automated calls. Problem Prior to the TCPA regulatory changes, many companies using an automatic telephone dialing system (auto-dialer) to contact consumers for marketing and collection-related purposes did not have processes in place to identify the phone number type, let alone porting a

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