NICE CXone Expert empowered Proofpoint to revolutionize its customer support by enabling scalable, in-platform contextual assistance. As Proofpoint experienced rapid growth, NICE CXone provided a unified cloud-based contact center platform that streamlined interactions, improved agent efficiency, and enhanced customer experience. With features like AI-driven insights, real-time collaboration, and seamless integration, NICE CXone helped Proofpoint deliver faster, more personalized support, ensuring continued protection for organizations worldwide while effectively managing increasing customer demands.

Join for free to read