NICE helped organizations boost self-service success and improve customer experience with CXone Mpower Expert by delivering relevant product knowledge directly during customer searches. This branded self-service solution reduces customer effort, increases first contact resolution by understanding prior searches, and lowers costs through ticket deflection. NICE enables rapid development and continuous updates of self-service knowledge bases, empowering customers to become product experts and enhancing overall support efficiency while driving excellence in customer experience.

Join for free to read