CASE STUDY Scaling Culture and Values with High Fives and EmojisCASE STUDY Fintech startup 11:FS has grown dramatically since it was founded in 2016, and Chief Operating Officer Ryan Wareham connects the company’s success to its robust culture. “Culture is key,” he says. But maintaining a strong, consistent, and active company culture through a period of growth takes a lot of work. “You can change process quite easily, you can change system, you can change tools quite easily—but culture is something that you need to nurture constantly,” observes Ryan. As 11:FS was entering a period of rapid growth, Ryan and his CEO took the time to examine the company’s culture and codify its values. Then, they used 15Five to help everyone—including the new hires—understand that culture a

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