CASE STUDY Making Continuous Improvement PersonalCASE STUDY Ever since it opened its doors in 1876, T exas A&M University has been guided by values of excellence and integrity. In the spirit of those values, the university’s Department of Financial and Accounting Services has committed to building a culture of continuous improvement. ABOUT The state’s first public institution of higher learning, T exas A&M is a research-intensive flagship university that enrolls nearly 70,000 students and offers 133 undergraduate degree programs, 175 master’s degree programs, and 92 doctoral degree programs. INDUSTRY Education CHALLENGE T exas A&M’s Department of Financial and Accounting Services wanted its employees to embrace a philosophy of continuous improvement. ACTION The department implemen

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