THE CLIENT: The University of Cincinnati Athletics department. THE CHALLENGE: • Increase season ticket renewals for both football and basketball • Had been using students to make phone calls to season ticket holders with limited success. THE SOLUTION: The University’s ticket operations department implemented One Call Now to make calls to season ticket holders. Using the One Call Now “hot transfer” feature allowed call recipients to speak to a live ticket representative immediately to renew their seats THE RESULTS: The University: • Quickly reached its entire season ticket holders database without additional phone lines, hardware or software. • Saved over 400 hours of time spent on the phone calling season ticket holders. • Recorded messages from Head Football Coach Tommy T

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