Case Study
Samanage Creates a Well-Oiled IT Service Desk Machine at PRA Group
PRA Group, Inc. is a multinational organization and a world leader in acquiring non- performing consumer debt. PRA Group strives to return capital to global financial services companies and strengthen their ability to lend. The team that makes up the US service desk at PRA Group has the primary goal to enable each business unit to remain functional. The IT service desk in the US assists the expansion to new US cities where the organization doe