Salt Lake Express chose GoTo to overcome challenges with limited data and insights. GoTo’s platform provides transparent metrics and real-time analytics, empowering managers to monitor agent performance and improve customer service. The cloud-based system supports multiple locations and devices, ensuring seamless communication across offices, call centers, and remote teams. With features like intelligent call routing and unified messaging, GoTo enhances responsiveness and operational efficiency, helping Salt Lake Express meet growing customer expectations with timely and effective inquiry resolution.

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