Case Study

REWE Kesper + Rode OHG Enhancing Customer Satisfaction

REWE Kesper + Rode OHG Enhancing Customer Satisfaction

Pages 2 Pages

No unpleasant surprises at the check- out thanks to synchronised prices REWE Kesper + Rode OHG in Witten, Germany, was founded in 1930, and currently employs 35 people. The supermarket offers a comprehensive range of around 10,000 products on offer in a total sales area of 1,000 square meters. REWE Kesper is just one of over 3,300 REWE stores in Germany – all of which are run by independent traders in a branch network – and this store alone generates an annual turnover of approximately 7 .5 Million Euros. Eliminating sources of error and increase efficiency “Every Monday we were faced with the same problem – during the first hours after the store opened, the prices on the shelf were not in sync with the prices in the POS system,” explained Julia Rode, Store Manager, REWE

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