Rethinking CX with Integrated UC and Contact Center Tools Providing integrated UC and contact center capabilities throughout the entire organization has two key benefits: 1) it helps knowledge workers be more efficient and collaborate better internally, and 2) it improves customer service and the customer experience for companies of all sizes. A white paper by Blair Pleasant, COMMfusion LLC Sponsored by:Rethinking CX with Integrated UC and Contact Center Tools 2 Introduction Having separate solutions for unified communications (UC) and contact center is as outdated as fax machines and cassette tapes. Forward-thinking businesses and organizations know that having an integrated solution improves productivity and effectiveness for both knowledge workers and contact center workers

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