Better Together: Why Unified Communications + Contact Center Drive Improved Business Outcomes 1Table of Contents How Important is CX? Very CX Transformations Add Technology — and Budget UC/Contact Center Integration Bridges Gaps Plenty of Ways to Integrate Platforms Integrated Platforms Drive Better Business Metrics Functional Value of Integrated Platforms is Far-Reaching Interaction Channels Growing; Video Growing Rapidly Visual Engagement Improves Customer Interactions Video Helps Customer Interactions Succeed What Should You Do Next? 03 04 05 06 07 08 09 10 11 12 2How Important is CX? Very Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists. When asked for their top three business priorities, a late 2020 Metrigy st

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