IDC SPOTLIGHT Sponsored by: Vonage Unified Communications: Not Just for Big Business May 2022 Written by: Jason Blackwell, Research Director, SMB Communications Services, and Denise Lund, Research Director, Worldwide Telecom and Unified Communications Introduction Today’s small and medium-sized businesses (SMBs) operate in a complex, competitive environment, which requires access to technologies to keep employees and customers connected and keep business moving forward. However, as a business owner or manager, you may face significant challenges in analyzing and acquiring an optimized set of solutions to best help solve these issues. Unified communications (UC) can help by addressing critical pain points including: » Limited internal resources to manage complex techn

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