Customer One of the world‘s largest specialty retail companies operating more than 4,000 retail stores in North America and 5,000 worldwide, including some of the most well-known proprietary and licensed brands in the world. Challenges Facilities management is a shared service across all the company‘s brands. To improve overall performance and increase responsiveness, the North American team looked to modernize its processes through advanced technology as a way to overcome challenges including: 6 All work order requests came through call centers, which were not available at nights and weekends 6 A legacy and highly manual work order system provided no visibility or real-time tracking capabilities for the FM team, brands (stores) or vendors 6 No robust reporting tools (only sp

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