Customer Drivers in the Southern United States can fill up on fuel and snacks at RaceTrac Petroleum outlets. The Atlanta-based company operates nearly 700 convenience stores and gasoline stations under the RaceTrac and RaceWay brands. Challenges Managing a highly distributed enterprise of nearly 700 convenience stores presents a number of operational challenges for any company. This was especially the case for RaceTrac’s Field Services team whose responsibilities include fielding and routing hundreds of maintenance and repair requests originating from any of its stores at any given time. Key challenges this team sought to overcome included: RaceTrac Accelerates Facilities Operations and Maintenance with Enterprise Service Automation Case Study: Convenience Store Chain For more inf

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