Customer As its company’s name indicates, Freshpet is a manufacturer and distributor of fresh, refrigerated foods and treats for dogs and cats using natural ingredients. Freshpet products are available in over 20,000 stores as refrigerated kiosks and displays in mass-market stores, natural food retailers, pet specialty stores and major retailers including Target, Whole Foods, Petco, Petsmart and Walmart. Facilities Program Freshpet operates with a minimal in-house facilities and asset management presence. The company manages the repair and maintenance (R&M) of its refrigeration systems through a national network of pay-as-you-go and retainer-based contractors. Challenges Before deploying ServiceChannel, Freshpet had outsourced all R&M responsibilities to a third party company,

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