Challenge: Order-to-cash automation Based on internal feedback, the company realized that processing of customer orders and invoices was becoming more and more tedious. “Coupled with increasing demands from customers for new communication standards, we knew it was a time to implement a more efficient system,” recalled the company’s Senior Technical Architect (STA). Sales order processing Paper order processing was a key problem that the company sought to solve. “We would end up with a 1- to 3-day backlog of orders waiting to be processed into our SAP system,” said the STA. “We wanted to get that down to processing orders the same day they came in.” The company had customer service representatives (CSRs) manually organizing sales orders, delivering them and keying them into the S

Join for free to read