Hatco — Streamlined Order-to-Cash Cycle and Improved Visibility in Customer Document Processing CASE STUDY In an effort to eliminate errors, increase efficiency and shore up reliability, Hatco sought out a modern solution that could adapt to and improve its existing system of processing customer faxes and emails. Not only did Esker address Hatco’s immediate needs, its solution held the potential for even more document process improvements in the future, including Optical Character Recognition (OCR) functionality. The Old Process Despite its reputation as an outdated form of communication, fax remains a popular vehicle for many customers doing business within the food service equipment industry. Hatco is one of the many manufacturers that have to deal with the other side of this r

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