Reliance Partners, a leading insurance brokerage firm, needed a secure, integrated CRM system to improve customer engagement and operational transparency. Previously using Odoo’s community version and fragmented tools, they partnered with Bista Solutions to develop a customized enterprise solution called TORQ, designed for 90 users. During the COVID-19 crisis, the implementation was successfully executed entirely virtually. Bista ensured continuous coordination, remote training, and strong communication to deliver the system without delays. The result: a robust, insight-driven, and secure platform that enhanced customer service and organizational efficiency, even amid a global disruption.

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