Robotic Process Automation (RPA) is a technology that automates tasks and workflows traditionally handled by human employees. It operates across platforms, applications, and departments, merging seamlessly with existing IT systems without new installations. RPA offers numerous benefits, including cost reduction, enhanced speed, streamlining business operations, improved efficiency, productivity, superior customer service, better compliance adherence, and digital transformation. The COVID-19 pandemic has accelerated RPA integration, with the RPA market expected to continue growing through 2024. RPA is driving operational excellence and customer satisfaction across various industries, including insurance.

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