45 © 2015 SLK Global BPO Services Pvt. Ltd. All rights reserved. Confidential Information Case Study: Reducing Turn Around Time in Mortgage Closing BUSINESS CHALLENGE o Leading regional bank - Top 25 nationally by mortgage origination volume o Multiple challenges in loan closing o Customer dissatisfaction as approved HUD not being sent to funding in time o ‘Rush’ closings missing TAT (Turn around Time) APPROACH o Proactive cap

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