37 © 2015 SLK Global BPO Services Pvt. Ltd. All rights reserved. Confidential Information Case study: Process Changes to Improve Quality and Turn time for Residential Mortgage Loan Boarding BUSINESS CHALLENGE o A leading regional U.S. Bank originating loans through both wholesale and retail channels o Challenges in maintaing service levels after up-gradation of loan boarding system o Maintaining quality service levels was a challen

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