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Real-time Patient Satisfaction Tool Provides Better Training and Support to the E.D. 77% 16% 7%

Real-time Patient Satisfaction Tool Provides Better Training and Support to the E.D. 77% 16% 7%

Qualitick
Pages 1 Pages

Challenge. Feedback plays a critical role for the emergency department’s quality improvement process. Yet the services of many patient satisfaction survey companies are expensive, and the results are so delayed that there is little value in helping identify or correct issues. The lack of timely patient satisfaction data can make it very difficult for the Medical Director and physicians to know where to focus improvement efforts. Solution. An

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