Improving Press-Ganey Scores Using Qualitick. Bassett Healthcare Network – Cobleskill Regional Hospital This case study outlines how Cobleskill Regional Hospital ED successfully employed the Qualitick program to dramatically, and consistently, improve their Press-Ganey scores and national ranking. Overview Cobleskill Regional Hospital, affiliated with Bassett Healthcare Network, is a 40-bed not-for-profit hospital founded

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