As the engineering team at Quartet grew, the need to deploy a solution to assist in maintaining their critical services and systems became an urgent matter. PagerDuty was carefully chosen to help the company overcome the challenges around resolving incidents quickly, while also supporting their goal around reducing MTTA, MTTR, and the overall number of incident that take place. Quartet looked at a few other solutions, but found PagerDuty to be more mature and overall had the better reputation within the industry. Quartet’s entire infrastructure is built in AWS and they leverage CloudWatch for system level resource alarming and monitoring. These alarms are triggered through PagerDuty, the web host, and outside to their 3rd party cloud-based log management and analytics service, Sumo Logic.

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