On-call engineers can maintain their contact information in PagerDuty and when it’s their turn to be on-call, PagerDuty routes alerts directly to them via multiple methods. Missed alerts wereone of the biggest pains that Ping Identity experienced before PagerDuty. With multiple alerting methods, every engineer can personalize the combination of alerts that works for them. Additionally, by automatically escalating missed alerts Ping Identity never has worry about extended outages again.

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