Newtek, a U.S. business services provider with over 100,000 accounts, needed a reliable, centralized voice system to replace its fragmented standalone setups that failed during outages and lacked disaster recovery. Partnering with Black Box, Newtek selected a Cisco unified communications system after evaluating multiple options. Black Box managed the migration of 400 staff across four sites in six months, conducting after-hours cutovers to avoid disruption. The new system delivered extensibility, centralized management, disaster recovery resilience, quality assurance, and modular functionality. The project improved reliability, flexibility, and scalability for future growth.

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