PureGym solves peak demand challenges while significantly improving customer satisfaction and the agent experience
PureGym solves peak demand challenges while significantly improving customer satisfaction and the agent experience
4 PagesKerv helped PureGym address peak demand challenges by transforming their predominantly call-based contact centre into a more efficient, digitally enabled operation. Their solution improved customer satisfaction and enhanced the agent experience by optimizing contact handling and integrating digital channels. Kerv’s expertise supported PureGym’s rapid growth across multiple countries, enabling scalable, flexible customer service that aligns with their 24x7 gym access model and disruptive membership approach, ultimately driving better engagement and operational efficiency.
