Kerv Experience helped Fibrus Networks overcome challenges like outages, poor data, and demand spikes by implementing Genesys Cloud-powered digital channels, AI automation, and gamification tools. This digital-first approach enhanced customer care and improved employee engagement. Kerv’s expertise enabled Fibrus to deliver reliable high-speed broadband services across Northern Ireland and northern England while achieving better operational visibility and efficiency. Their support drove tangible business benefits and transformed Fibrus’ customer service experience in critical infrastructure development.

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