The case study explains how PT Bank Tabungan Pensiunan Nasional (BTPN), one of Indonesia’s largest banks, became fully digital using the ForgeRock Identity Platform, now part of Ping Identity. Serving a population spread across 17,000 islands, BTPN replaced its legacy systems and closed physical branches to launch mobile-first apps, Jenius and Jenius Wow. ForgeRock enabled secure, scalable, and flexible onboarding with comprehensive security protocols and omni-channel support. Deployed in six months, the platform helped BTPN rapidly attract over two million customers, cut costs, and accelerate innovation while ensuring frictionless digital banking experiences.

Join for free to read