Ping Identity’s eBook identifies eight digital transformation trends reshaping business and society: reinvention economy, partner ecosystems, phygital experiences, IoT expansion, rising cybercrime, public distrust, privacy regulations, and generational shifts led by Gen Z and Gen Alpha. It argues that Customer Identity and Access Management (CIAM) is critical to address these challenges by securing data, enabling seamless omnichannel experiences, ensuring compliance, and building trust. Legacy IAM systems fail to scale or adapt, while Ping’s enterprise CIAM unifies identity, security, and personalization to boost growth, compliance, and digital resilience across industries.

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