1 Case Study Province de Liège Accedian conducted an interview with Jonathan Reginster, IT Manager for Province de Liege. Here are his responses. 1. What were the reasons for purchasing Accedian’s Skylight? Before implementing the SkylightTM solution, we were repeatedly faced with user complaints. Our teams often found it difficult to respond to the complaints due to a total lack of visibility of network activity at remote sites. They were not able to quickly resolve issues, lacking a tool enabling them to identify the source of performance degradations. We had many questions that remained unanswered. Questions such as, “By which applications and which users is the network used? “ or “Do slowness problems really originate from the WAN?" and “Should we therefore invest to

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