1 Case Study Lorraine Oncology Business issue The organization’s small IT department (a staff of approximately 14) manages the entire IT infrastructure, which includes two data centers as well as 150 servers (70% virtualized). As the institution added appliances and additional complexity to its existing infrastructure, it looked to SkylightTM to help assess its monitoring of network and application performance to strengthen its commitment to user quality of excellence (QoE). This was especially critical as key users, including clinicians, often waited more than twenty minutes to access patient information and records. Solution benefits By implementing the Skylight solution, Lorraine Institute of Oncology was able to: • Gain visibility into, as well as measure, application

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