1 Case Study Grenoble School of Management Business Issue With two data centers and approximately 200 servers, most of which are virtualized, the institution relies heavily on Wi-Fi to support its remote, e-learning management programs. Quality of service (QoS) issues, due to a WAN migration, resulted in network performance degradations. The institution did not have a set of relevant measurements and tools to troubleshoot and resolve degradations and user complaints. The institution also lacked the in-house skills to address issues around its database applications: applications that were critical to most end-users, especially those who are e-learners. Solution Benefits By implementing the Skylight solution, Grenoble School of Management was able to: • Accelerate the diagn

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