1 Case Study Luxembourg Institute of Health Business issue The institution required a network and application performance monitoring solution that would ensure excellent quality of service (QoS) as well as proactively monitor applications to ensure an optimal user experience, while accelerating troubleshooting resolution across the entire infrastructure. The institute engaged with SkylightTM initially around network performance monitoring, expanding the project’s scope to include applications as well. Solution benefits By implementing the Skylight solution, LIH now has 360° visibility that helps: • Shorten resolution time by leveraging a series of real-time, easy-to-use dashboards • Mitigate systems degradations • Monitor key applications including ERP, database, Windows-ba

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