The Business Challenge. Lead the paint industry by relentlessly focusing on customers’ needs, developing best-in-class products and services, and continuously enhancing world-leading brands of premium paints. The Solution. Unisys Digital Workplace Services, including service desk and field engineering services for 5,400 retailers and 2,000 employees; implemented ServiceNow ® , a scalable cloud-based service management portal for employees; CloudForte ® , including data center support services for backup virtualization, voice support, network support and VPN support. Results and Benefits. • Improved customer experience by enabling retailers to focus on customer service rather than technology • Enhanced employee productivity through self-service access to IT via a cloud-based portal

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