Unisys’ Next-Gen Service Desk Solution modernizes IT support by combining automation, AI-driven workflows, and real-time multilingual capabilities to enhance productivity, user experience, and operational efficiency. Powered by the Service Experience Accelerator, it features incident resolution, request management, self-healing capabilities, and omnichannel user support. The platform enables secure, Zero Trust-aligned service delivery with proactive issue resolution, customizable support scaling, and seamless integration of self-service tools like chatbots and knowledge bases. It helps businesses minimize downtime, optimize IT spend, and continuously improve service quality through intelligent insights and automation.

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