Unisys Next-Gen Service Desk leverages the AI-powered Genesys Cloud CX platform to enhance IT support by automating workflows, enabling real-time translation, and providing business insights. Powered by the Service Experience Accelerator and generative AI, it streamlines issue resolution from identification to closure, improving agent productivity, user experience, security, and operational efficiency to minimize downtime and maximize workplace productivity. The solution supports diverse platforms (mainframe, Windows, UNIX, Linux, VMware) and integrates with private cloud environments, guiding organizations through their digital transformation with ongoing adaptive service management aligned to their business objectives.

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