Unisys transformed a leading multinational supermarket chain’s global retail operations by replacing its legacy in-house field support with a scalable, cost-effective digital workplace service. This shift saved the client $6.5 million annually while enabling consistent, efficient service experiences across the U.S., Canada, and the U.K. Unisys built a modern service desk infrastructure tailored to technology-driven retail demands, supporting the client’s rapid international expansion with agile, reliable digital workplace solutions that enhance operational efficiency and customer service at scale.

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