Case Study

PROMOTING A CUSTOMER-CENTRIC CULTURE BY INCREASING SPEED,

PROMOTING A CUSTOMER-CENTRIC CULTURE BY INCREASING SPEED,

Pages 6 Pages

ORDER MANAGEMENT / ACCOUNTS PAYABLE PROMOTING A CUSTOMER-CENTRIC CULTURE BY INCREASING SPEED, ACCURACY & EFFICIENCY Esker’s Order Management & Accounts Payable solutions ensure scalability so that Givaudan’s focus always stays on the customerat a glance Givaudan Global leader in the creation of flavors & fragrances Approx. 16,000 employees 3 regional customer support & 3 shared service centers 6.3 billion CHF in sales (2020) SAP ® ERP CHALLENGES Scaling up while increasing customer satisfaction As a worldwide provider of flavoring, scent, and health and beauty products, Givaudan has three regional customer support centers providing customer care, as well as three shared service centers (SSC) handling accounting and other professional services for the company. As part of the

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