Connecting with Customers: 5 benefits of a digital experience platform Customer Service workbook Order ManagementContents Acronyms to know Re-examing the role of Customer Service ...................................................................... 3 5 benefits of a digital platform No 1: Proactive service ................................................................................................ 5 No 2: Better engagement ............................................................................................ 6 No 3: Fosters customer loyalty .................................................................................. 8 No 4: Improves team morale ..................................................................................... 9 No 5: Simplifies onboarding ..........

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