Executive Summary Episource provides risk adjustment and quality solutions which include consultation, analytics, medical record review, data and management workflow tools. Running a sophisticated revenue cycle management operation, Episource wanted to get deeper understanding of the situation on the ground and were interested to know how effectively their teams were engaged, how well the workload was distributed, and if there were any pockets of overwork or underutilization. ProHance is an Enterprise Platform for managing Backoffice operations and provides real time data, actionable insights that enabled Episource to: • Get analytical data on how teams are engaged. • Get an accurate view of work time, idle time, non-work time and logged hours • Measured produc

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