Executive Summary ACP Billing Services is a growing Healthcare organization that set their operational objectives to improve employee productivity by a minimum of 15% in less than a year. With the management constantly on the go, ProHance provided real time meaningful data on employee work habits. This along with quarterly performance reviews with the ProHance value engineering team led to significant reduction in time leakages and improvement in overall operational efficiency. With ProHance, some of the key business outcomes ACP Billing was able to drive were: ? 19% improvement on total productive time in less than 6 months ? Better resource utilization and improved work load balance, and ? Better visibility on user work style across their centers Background ACP Billing

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