CUSTOMER SUCCESS STORY ENHANCING CUSTOMER EXPERIENCE WITH DATA-DRIVEN AUTOMATION This major airline is one of the largest in the world and is based in North America. The company uses mission critical data to drive decision making and optimize its business. This includes sensor data from aircraft, clickstream data, and operational information, such as scanned boarding passes, to influence actions throughout the organization. Having the right data available in a timely manner offers unique opportunities for the airline. By using sensor data pulled from aircraft upon arrival, maintenance workers in the hangar benefit from predictive maintenance. This prevents unplanned part failures, which helps prevent flight delays, and also enables an optimized supply chain with parts and labor. For clicks

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