How Montefiore Used Hyro’ s V irtual Assistant to Handle T raffic Spikes Caused by COVID-19 April - May 2020 www .hyro.aiMontefiore X Hyro According to a COVID-19 Gartner report released in April 2020, healthcare organizations main priority should be “focusing immediate attention on implementing virtual assistant technology to enable community triage and education.” Our complimentary COVID-19 V irtual Assistant empowered Montefiore Health System to do exactly that, providing 24/7 support to their patients throughout this crisis. The AI-powered assistant continues to address common questions about COVID-19 as well as guide those patients through a self-assessment tool for evaluating their risk of infection, all in a swif t and seamless manner . The main objective behind the deployment of Hy

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