Case Study Background: A leading provider of post-secondary education for adult students sought to improve internal communications and overhaul its performance management system. The Challenge: The academic institution’s paper-based employee annual performance review system was cumbersome, difficult to administer and applied inconsistently. The college wanted to become a more goal-oriented organization, better define employee roles and responsibilities and improve the system for providing performance feedback to associates. So in 2010, the institution’s HR manager was tasked with finding and implementing a system to improve performance management. The Solution: After reviewing three options, the HR manager recommended a performance management solution to the executive team

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