CASE STUDY POSITIVE BEHAVIOURAL CHANGE Firstsource Solutions Ltd THE COMPANY THE CHALLENGE WHY STEPATHLON? THE OUTCOME FACTS AND FIGURES Firstsource is a provider of business process services that include Customer Management, Collections, Data Processing and Transaction Processing. Delivery centres span the globe and house over 30,000 employees, creating revenues in excess of USD 100 million. IT Enabled Service companies are known to be people intensive, with high stress and burnout rates. Firstsource sought to demonstrate to its employees the personal and professional benefits of increased activity. Stepathlon provided a platform whereby employees could adopt simple yet effective changes to their daily schedule, and reap the dual benefits of stress reduction together with improved

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