E: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY P&O FERRIES Q  Raising the standards of customer experience across the organisation P&O unlock the reasons behind the scores P &O Ferries has always conducted customer surveys but appreciated that the feedback they were getting was not providing VX?FLHQWLQVLJKWDVWRZK\ customers were giving the scores they did. So they recently turned to Feedback Ferret to help them u

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